Online orders can be made using the Shopping Basket process.
Offline orders can be placed by telephone, fax or by post.
All products are priced per each in £(GBP).
Handling & Delivery Charges
Delivery Free - England, Wales & Scotland (Lowlands), Zone 1.
Delivery Extra - All other areas, Zones 2-7.
Value Added Tax
Value Added Tax (VAT) will be charged at the current rate and added for all UK & EU delivery addresses.
EU (non-UK) customers can place VAT Zero rated orders by confirming their national VAT Number with the order.
The UK VAT amount charged will then be refunded.
Online credit/debit card payments are all processed by SagePay or by PayPal.
Offline card payment can be made by telephone, fax or by cheque to our address.
Alternatively, direct payment to our PayPal account or by electronic transfer to our bank account. (details upon request).
Electronic transfer payment is required for all export orders to non-UK countries.
Following receipt of an email with a specific export enquiry, we will send a proforma invoice with our bank details.
A service charge will be added for approved credit account orders. (UK only).
All card payments are processed by SagePay with 3D-Secure authentication by "MasterCard SecureCode" or "Verified by Visa".
Customers' card issuing banks will request a passcode or password to verify the card holder.
Despatch & Delivery
All orders are usually despatched within 2-3 working days from date of receipt.
Delivery is scheduled for working days only.
For next day delivery please contact us by telephone.
Collection from our London warehouse by arrangement.
Delivery to a 3rd party address (eg a building site) will be at the buyer's risk.
UK shipments are sent via our routeing by Royal Mail, Parcelforce, DPD, FedEx or UPS.
EU & Worldwide shipments are sent via our routeing by Royal Mail, Parcelforce Worldwide, DPD, DHL, TNT or UPS.
Full tracking details are available for all shipments.
Receipt of Goods
We recommend that all orders be signed for as "Unexamined".
If there is apparent damage to the packaging, this should be stated on the carriers receipt.
Orders should be inspected immediately following delivery and any discrepancy must be reported to us within 24 hours by telephone, email or fax.
Failure to comply with this procedure will result in any claim being refused by the carriers.
Applies to electronic, digital and laser instruments only and not accessories.
All the brand instruments supplied by us are supported by the manufacturers' guarantee on a full repair or replacement basis, as follows:
Eco - 1 year
Geo - 2 years
LaserWorks - 1 year
Nivcomp - 1 year
Rion - 1 year
SmartTool - 1 year
Spot-On - 1 year
Any brand instrument, subject to normal use, found to be faulty during the above period, may be returned at the buyer's expense for inspection and report under warranty claim.
Prior notification of any return must be agreed.
A goods return reference number and a return delivery address will then be issued.
This guarantee does not affect your statutory rights.
Cancellation, Returns & Exchange
Orders cancelled prior to shipping will be subject to a 10% or minimum £10 Cancellation charge.
Orders returned as not required or ordered in error will be subject to a 25% or minimum £25 Technical Inspection and Re-calibration charge.
Orders may be exchanged for an item of higher value. Details upon request. (Available as an alternative to cancellation or return charges).
The above conditions subject to:
1. Prior notification received within 7 days of delivery.
2. Goods returned at the buyer's expense are received unopened, in original packaging and unused.
Charges will also be made, if applicable, for the Credit Card charge and the Shipping cost.
Consequential loss resulting from the use of any product supplied by us will not be accepted.
The suitabilty of products recommended for specific applications are offered without prejudice.
Rights reserved to amend prices and specifications without notice.
Goods are supplied in accordance with the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
Goods supplied remain the property of Laser Level Shop until paid for in full.
Goods are supplied subject to acceptance of these Terms & Conditions.
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.
You are legally entitled to request details of the personal information which we hold about you, under the UK's Data Protection Act 1998.